Terms and Conditions
These are the standard terms of Client Business of The DentaleLibrary (D-E-L) services under Ali Nankali sole registered trader in the UK, and all work undertaken by DentaleLibrary (D-E-L) shall be on these terms unless specifically varied in writing and agreed to by both parties prior to the event or any courses.
1. Event Booking Details
1.1 All bookings will be regarded as provisional until a signed copy of these Terms & Conditions has been received from the client, along with a non-refundable deposit for the required services (as set out in Clause 2.4 below), and only if accepted by DentaleLibrary (D-E-L) will the booking be confirmed. DentaleLibrary (D-E-L) is not under any obligation to continue holding provisional bookings beyond the given option date (usually 5 working days from the time of booking), if these have not been received. For the purposes of this Agreement “working days” shall mean Monday to Friday inclusive.
2. Price & Paymentch
2.1 All prices quoted by DentaleLibrary (D-E-L) may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of DentaleLibrary (D-E-L).
2.2 Any query arising from an invoice must be notified to DentaleLibrary (D-E-L) in writing by the Client within 10 working days of the date of the invoice receipt. Failure to comply will render the full invoice payable on the due date.
2.3 It is strictly the responsibility of the representative of the Client confirming the booking to inform all relevant parties of the payment terms, as set out by DentaleLibrary (D-E-L).
2.4 The full payment is required when client booking a course or event provided by this website.
2.5 DentaleLibrary (D-E-L) is not responsible for any course provided by another organisation and just addressed from this website. the payment needs to be done directly to the organisation who provide the event or course
2.5 Additional Expenses – any additional expenses or fees resulting from any changes made by the Client, that have not been quoted in the agreed proposal but subsequently incurred by DentaleLibrary (D-E-L), will be invoiced separately before or after the event accordingly.
Payment will be due within 10 working days of invoicing day, any queries thereon raised within 3 working days of printing invoice date and payment shall be made in accordance with clause
2.6. DentaleLibrary (D-E-L) will agree any additional expenses or fees with the client prior to these being incurred.
2.5 Late Bookings – Should a booking be made within 20 working days of the event date, payment in full will be required to secure the event.
2.6 Methods of Payment
2.6.1 Online payment when you register for your event.
2.6.2 Cheque payable to The Events Ali Nankali which needs to be agreed in advance and have the booking reference before sending the cheque.
2.6.3 Bank transfer: Details available upon request to - in this case the Client must inform DentaleLibrary (D-E-L) in writing (preferably by email) of any bank transfers.
3. Tickets and Cancellation
3.1 This clause applies to the following: where the client (a) cancels the entire event, (b) cancels partial use of the facilities for the event or (c) reduces the duration of the event as a result of which the contracted value is reduced.
3.2 DentaleLibrary (D-E-L) follows non-refundable policy and therefore tickets are no refundable.
3.3 client(s) should inform DentaleLibrary (D-E-L) about their cancellations. All cancellations must be received in writing from the client and will be deemed to take effect from the date of receipt.
The client shall, in that eventuality, be liable for any and all costs or expenses incurred by DentaleLibrary (D-E-L) as a direct result of the postponement.
3.4 By purchasing any ticket or agreeing to attend or participate on any of Physical or online DentaleLibrary.com courses or conferences terms and also accepted our, you agree to DentaleLibrary (D-E-L) terms and conditions fully. In case you are not happy you need to inform us in written form, and we would not use any picture taken from you.
4. Accessing our site
4.1 Access to DentaleLibrary (D-E-L) site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
4.2 We may restrict access to some parts of our site, or our entire site, to members, or certain categories of members.
4.5 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
On some events the activities that the Clients will undertake may be inherently dangerous although all guests are fully supervised throughout. As such neither DentaleLibrary (D-E-L) or its employees or agents shall be liable for any damage, loss, delay or expenses caused to the client, its employees, agents, licensees or invitees or any other persons attending the event except insofar as it results from the negligence of DentaleLibrary (D-E-L) or breach of contract. Please note that during particular events and on certain activities it may be necessary to request individuals to sign a liability waiver on the day of the event (although the same does not purport to exclude liability for damage to personal property of the Clients employees or staff or property damage caused to the Clients property or personal injury arising as a result of the negligence of DentaleLibrary), in which instances DentaleLibrary (D-E-L) agrees to indemnify and hold the Client harmless against all such claims. DentaleLibrary (D-E-L) is not responsible for any course provided by another organisation and just addressed from this website.
6. Uploading material to our site
6.1 Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the following content standards. You warrant that any such contribution does comply with those standards, and you will indemnify us for any breach of that warranty.
6.1.1 Contributions must:
184.108.40.206 be accurate (where they state facts);
220.127.116.11 be genuinely held (where they state opinions); and
18.104.22.168 comply with applicable law in the UK and in any country from which they are posted.
6.1.2 Contributions must not:
22.214.171.124 contain any material which is defamatory of any person;
126.96.36.199 contain any material which is obscene, offensive, hateful or inflammatory;
188.8.131.52 promote sexually explicit material;
184.108.40.206 promote violence;
220.127.116.11 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
18.104.22.168 infringe any copyright, database right or Trade Mark of any other person;
22.214.171.124 be likely to deceive any person;
126.96.36.199 be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
188.8.131.52 promote any illegal activity;
184.108.40.206 be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
220.127.116.11 be likely to harass, upset, embarrass, alarm or annoy any other person;
18.104.22.168 be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
22.214.171.124 give the impression that they emanate from us, if this is not the case; and
126.96.36.199 advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
6.2 Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
6.3 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
6.4 We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in these terms.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
8. Picture Consent and release
By purchasing a ticket or agreeing to attend or participate on any of DentaleLibrary.com courses or conferences, without expectation of compensation or other remuneration, you give your consent give their consent to DentaleLibrary.com its affiliates and agents, to use attendees image and likeness and/or any interview statements from attendees in its publications, advertising or other media activities (including internet).
8.1 This consent includes, but is not limited to:
8.1.1 Permission to interview, film, photograph, tape, or otherwise make a video reproduction of me and/or record my voice;
8.1.2 Permission to use my name, and
8.1.3 Permission to use quotes from the interview(s) (or excerpts of such quotes), the film, photograph(s), tape(s) or reproduction(s) of you, and or recording of your voice, in part or in whole, in its publications, in newspapers, magazines and other print media, on television, radio and electronic media (including the internet), in theatrical media and/or in mailings for educational and awareness.
This consent is given in perpetuity and does not require prior approval by any attendee attending any meeting conference, seminar, course and or event.
9. Information about you and your visits to our site
10. Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
11. Linking to our site
11.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.2 You must not establish a link from any website that is not owned by you.
11.2 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these terms.
11.3 If you wish to make any use of material on out site other than that set out above, please address your request to .
12. Interactive services
12.1 We may from time to time provide interactive services on our sites, including, without limitation: journal & bulletin boards; copyright or territoriality infringement database and communication services.
12.2 We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
13. Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to is accuracy. To the extent permitted by law, we, our members and third parties connected to us hereby expressly exclude:
13.1.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
13.1.2 any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
188.8.131.52 loss of income or revenue;
184.108.40.206 loss of business;
220.127.116.11 loss of profits or contracts;
18.104.22.168 loss of anticipated savings;
22.214.171.124 loss of data;
126.96.36.199 loss of goD-e-Lill;
188.8.131.52 wasted management or office time; and
184.108.40.206 for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
13.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
14. Intellectual property rights
14.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
14.1 You may print off one copy, and may download extracts, of any page(s) form our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
14.2 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
14.3 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
14.4 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
15. Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
15.1.1 in any way that breaches any applicable local, national or international law or regulation;
15.1.2 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
15.1.3 for the purpose of harming or attempting to harm minors in any way;
15.1.4 to send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards below;
15.1.5 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
15.1.6 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
15.2 You also agree not to access without authority, interfere with, damage or disrupt:
15.2.1 any part of our site;
15.2.2 any equipment or network on which our site is stored;
15.2.3 any software used in the provision of our site; or
15.2.4 any equipment or network or software owned or used by any third party.
16. Health and Safety Policy
DentaleLibrary (D-E-L) is committed to ensuring the health, safety and welfare of our employees and attendees to our courses, seminars, and conferences, so far as is reasonably practicable, and recognise that the effective management of health and safety is an integral part of our overall business performance. DentaleLibrary (D-E-L) does not accept a full responsibility for other persons such as contractors and visitors who may be affected.
16.1.1 The objectives of the Policy are to ensure that our statutory obligations are met, but these are regarded as minimum standards to be exceeded wherever possible. DentaleLibrary (D-E-L) will continually strive to improve our management of workplace risks.
16.1.2 DentaleLibrary (D-E-L) will:
220.127.116.11 Ensure there is adequate control of the health and safety risks arising from our work activities.
18.104.22.168 Provide and maintain systems that are safe and without risk to health for: work, equipment, and working conditions
22.214.171.124 Implement safe practices and procedures in connection with the handling and use of hazardous substances.
126.96.36.199 Ensure that
188.8.131.52.1 all employees are competent to carry out their duties
184.108.40.206.2 provide new recruits, and existing employees with
220.127.116.11.3 appropriate information
18.104.22.168.5 training and supervision
so, they can cope with the particular health and safety aspects and/or responsibilities associated with their job and place of work.
22.214.171.124 Provide and maintain adequate facilities and arrangements to enable all employees and their representatives to raise issues of health and safety.
126.96.36.199 Consult our employees/contractors on matters affecting their health and safety.
188.8.131.52 Provide adequate facilities and arrangements for employees’ welfare at work.
184.108.40.206 Make regular safety inspections and set safety standards.
16.2 DentaleLibrary (D-E-L) will ensure that adequate time and finances are committed in pursuance of these aims and provide Competent Persons, including the use of experts as necessary.
16.3 Whilst the onus of Health and Safety falls primarily on Management, all employees have legal obligations to take all reasonable care to protect themselves and anyone else affected by their acts or omissions.
16.4 Visitors, employees, website users, courses/seminars/conferences attendees must cooperative by
16.4.1 Working safely and efficiently to approved methods
16.4.2 Working with regard to the safety of themselves and others
16.4.3 Adhering to the DentaleLibrary’ (D-E-L) safety procedures and rules
16.4.4 Reporting all accidents in the proper way and co-operating in the investigation of accidents and measures taken to prevent recurrence
16.4.5 Reporting possible hazards, defects or dangers
16.5 The successful implementation of this policy requires total commitment of management, employees, website users and attendees at all levels.
This policy will be regularly monitored to ensure that the objectives are achieved. It will be reviewed annually, and, updated in the light of legislative or organisational changes.
17. Quality assurance and course review,
17.1 DentaleLibrary (D-E-L) has a general policy for Quality Assurance to be used for the whole related services that provides. The DentaleLibrary (D-E-L) defines the various associated responsibilities from design to final installation, testing, commissioning and handover through the full construction process.
17.2 This Quality Assurance Policy is the established Policy of DentaleLibrary (D-E-L) to control the services delivered to clients through an effective and efficient Quality Management System that is process driven and customer focused to ensure the needs and expectations of clients are identified, understood and agreed. We establish an effective project organisation for each commission defining levels of responsibility and lines of communication incorporating client's quality, standards and procedures as appropriate.
17.3 DentaleLibrary (D-E-L) is conscious of the need to:
17.3.1 Sustain and improve the high quality of project management services provided by the DentaleLibrary (D-E-L) to ensure that all contractual requirements between the DentaleLibrary (D-E-L) and its clients are consistently achieved.
17.3.2 Provide documented assurance to clients to demonstrate that the specified requirements for each project will be, are being and have been achieved.
17.3.3 The DentaleLibrary (D-E-L) achieves its quality objectives by having an established documented, maintained and implemented Quality Management System developed in accordance with the requirements.
17.4 DentaleLibrary (D-E-L) is continually reviewing the following Quality Objectives:
Technical drawings shall be produced by CAD systems and subject to checking prior to issue.
Technical documentation shall be in compliance with British Standards or other recognised standards or Codes of Practice.
17.5 Professional advice shall only be given by qualified staff with adequate experience and particular competence.
17.6 All staff are subject to regular Staff Appraisals to identify training needs and to encourage career development and full involvement in the delivery of our services. As part of this Quality Policy, the Quality Assurance Representative has the responsibility and authority to develop, co-ordinate and monitor the implementation and effectiveness of the Company Quality Management System. We will ensure that this policy is kept under continual review for suitability and communicated to and understood by our staff and all other interested parties.
18. Diversity and equality policy
18.1 DentaleLibrary (D-E-L) is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination.
18.2 The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
18.3 The organisation - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public
18.2 The policy’s purpose is to:
18.2.1 provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time
18.2.2 not unlawfully discriminate because of the Equality Act 2010 protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex (gender) and sexual orientation
18.2.3 oppose and avoid all forms of unlawful discrimination. This includes in pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, and selection for employment, promotion, training or other developmental opportunities
18.3 The DentaleLibrary.com commits to:
18.3.1 encourage equality and diversity in the workplace as they are good practice and make business sense
18.3.2 create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued
18.4 This commitment includes training managers and all other employees about their rights and responsibilities under the equality policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination
18.5 All staff should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities
18.6 Such acts will be dealt with as misconduct under the organisation’s grievance and/or disciplinary procedures, and any appropriate action will be taken. Particularly serious complaints could amount to gross misconduct and lead to dismissal without notice
18.7 Further, sexual harassment may amount to both an employment rights matter and a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 – which is not limited to circumstances where harassment relates to a protected characteristic – is a criminal offence
18.8 make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation
18.9 decisions concerning staff being based on merit (apart from in any necessary and limited exemptions and exceptions allowed under the Equality Act)
18.10 review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law
18.11 monitor the make-up of the workforce regarding information such as age, gender, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality and diversity, and in meeting the aims and commitments set out in the equality policy
18.12 Monitoring will also include assessing how the equality policy, and any supporting action plan, are working in practice, reviewing them annually, and considering and taking action to address any issues
18.13 The equality policy is fully supported by management.
19. Data Protection Policy
19.1 The DentaleLibrary (D-E-L) is committed to processing data in accordance with its responsibilities under the General Data Protection Regulation (GDPR).
19.2 Article 5 of the General Data Protection Regulation (GDPR) requires that personal data shall be:
19.2.3 processed lawfully, fairly and in a transparent manner in relation to individuals;
19.2.4 collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
19.2.5 adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
19.2.6 accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
19.2.7 kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
19.2.8 processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”
19.3 General provisions
19.3.1 This policy applies to all personal data processed by the DentaleLibrary (D-E-L).
19.3.2 The management shall take responsibility for the DentaleLibrary’ (D-E-L) ongoing compliance with this policy.
19.3.3 This policy shall be reviewed at least annually.
19.3.4 The DentaleLibrary (D-E-L) shall register with the Information Commissioner’s Office as an organisation that processes personal data.
19.3.5 Lawful, fair and transparent processing
19.3.6 To ensure its processing of data is lawful, fair and transparent, the DentaleLibrary (D-E-L) shall maintain a Register of Systems.
19.3.7 DentaleLibrary (D-E-L) use the Wix.com Register of Systems.
19.3.8 Individuals have the right to access their personal data and any such requests made to the DentaleLibrary (D-E-L) shall be dealt with in a timely manner.
19.4 Lawful purposes
19.4.1 All data processed by the DentaleLibrary (D-E-L) must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests (see ICO guidance for more information).
19.4.2 The DentaleLibrary (D-E-L) shall note the appropriate lawful basis in the Register of Systems.
19.4.5 Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data.
19.4.6 Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the DentaleLibrary, (D-E-L) systems.
19.5 Data minimisation
19.5.1 The DentaleLibrary (D-E-L) shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
19.5.2 DentaleLibrary (D-E-L) uses the wix.com services.
19.6.1 The DentaleLibrary (D-E-L) shall take reasonable steps to ensure personal data is accurate.
19.6.2 Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.
19.6.3 DentaleLibrary (D-E-L) uses the wix.com services.
19.7 Archiving / removal
19.7.1 To ensure that personal data is kept for no longer than necessary, the DentaleLibrary (D-E-L) shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
19.7.2 The archiving policy shall consider what data should/must be retained, for how long, and why.
19.8.1 The DentaleLibrary (D-E-L) shall ensure that personal data is stored securely using modern software that is kept-up-to-date.
19.8.2 Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
19.8.3 When personal data is deleted this should be done safely such that the data is irrecoverable.
19.8.4 Appropriate back-up and disaster recovery solutions shall be in place.
19.9.1 In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the DentaleLibrary (D-E-L) shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).
20.1 DentaleLibrary.com (D-E-L) acknowledges the duty of care to safeguard and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice that reflects statutory responsibilities, government guidance and complies with best practice requirements. All children and vulnerable adults, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have the right to equal protection from all types of harm or abuse. This policy applies to all internal staff at DentaleLibrary.com (D-E-L) as well temporary workers, candidates and contractors. DentaleLibrary.com (D-E-L) is fully compliant with Keeping Children Safe in Education – September 2016. DentaleLibrary.com (D-E-L) is committed to ensuring their work is consistent with safeguarding and promoting the welfare of children and vulnerable adults. All candidates placed by DentaleLibrary.com (D-E-L) are expected to take all reasonable steps to ensure they are alert to possible child abuse and neglect, and to familiarise themselves with arrangements for safeguarding children in the schools where they are placed.
20.2 This safeguarding policy is designed to meet the above principles by ensuring that:
20.3 Those who are known to be unsuitable do not gain access to children or vulnerable adults.
20.4 Those who become unsuitable are detected at the earliest stage and prevented from continuing to work with children and vulnerable adults.
20.5 Those who intend to do harm are prevented at every possible stage from entering the workforce.
20.6 It is as simple as possible for an individual to report that they are being harmed or feel at risk of being harmed.
20.7 Clear procedures will be implemented where child protection issues arise.
20.8 Effective management is provided for staff, temporary workers, candidates and contractors through support and training.
20.9 All necessary checks are made on staff, temporary workers, candidates and contractors.
20.10 DentaleLibrary (D-E-L) stays up to date with developments on safeguarding best practice, reporting and auditing our safeguarding activities annually and reviewing and updating our policies and practices every 12 months.
20.11 Those who are identified as being at risk of abuse are afforded every practicable protection by DentaleLibrary (D-E-L) and our subcontractors/partners.
20.12 DentaleLibrary (D-E-L) will report any concerns regarding any individual, or any potential safeguarding situation that it becomes aware of as soon as practicable to the appropriate authority.
20.13 Those we discover are being abused are afforded the relevant protection and assistance by the relevant bodies as soon as practicably possible.
20.14 At an individual and collective level employees are involved in ensuring Safeguarding is embedded across our services to ensure a whole organisation approach so that individuals are adequately covered by this policy Recruitment and Selection Process DentaleLibrary (D-E-L) are also committed to protecting children and vulnerable adults through a careful recruitment and selection process, a whistle blowing policy and guidance on appropriate behaviour. DentaleLibrary’ (D-E-L) rigorous procedures ensure that any candidate found to have a history of unacceptable conduct or practice, will not be placed. As part of our safeguarding policy DentaleLibrary (D-E-L) will:
20.14.1 promote and prioritise the safety and wellbeing of children and vulnerable adults.
20.14.2 ensure all candidates undergo a full compliance process.
20.14.3 ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and vulnerable adults.
20.14.4 ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern.
20.14.5 ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored.
20.14.6 prevent the engagement of unsuitable individuals.
20.14.7ensure robust safeguarding arrangements and procedures are in operation.
20.15 This policy will be widely promoted and is mandatory for everyone involved in DentaleLibrary (D-E-L). Failure to comply with this policy and the DentaleLibrary’ (D-E-L) safeguarding procedures will be addressed without delay and may result in disciplinary action.
20.16 Legislation The principal pieces of legislation governing this policy are:
20.16.1 Working together to safeguard Children 2015
20.16.2 The Children Act 1989
20.16.3 The Adoption and Children Act 2002:
20.16.4 The Children act 2004
20.16.5 Rehabilitation of Offenders Act 1974
20.16.6 Keeping Children Safe in Education (2016)
20.16.7 Disqualification under the Childcare Act 2006 (2015)
20.16.8 Counter Terrorism and Security Act 2015 (inc. the 'Prevent Duty')
20.16.9 Modern Slavery Act 2015
20.16.10 Mental Capacity Act 2005
20.16.11 Human Rights Act 1998
21.1 Malpractice is any act or practice which breaches regulations which has the potential to: compromise, attempt to compromise the process of assessment, the integrity of any qualification or the validity and security of any assessment materials, the validity of result or certificate; and/or damages the authority, reputation or credibility of any awarding body or centre or any officer, employee or agent of any awarding body centre.
21.2 DentaleLibrary (D-E-L) treats any example of malpractice or maladministration with the greatest seriousness, and will take action in any case where malpractice or maladministration is confirmed. DentaleLibrary (D-E-L) will take all reasonable steps to prevent the occurrence of any malpractice or maladministration in the development, delivery and a ward of DentaleLibrary (D-E-L) qualifications.
21.3 Members, website users, attendees to any courses/seminars/conferences must co-operate with DentaleLibrary (D-E-L) in all cases of suspected malpractice or maladministration.
21.4 Candidates Where maladministration or malpractice is proven to have an adverse effect on candidates, DentaleLibrary (D-E-L) will promptly take all reasonable steps to protect the interests of the candidates. DentaleLibrary (D-E-L) will investigate instances of alleged malpractice/maladministration in the following manner: Follow DentaleLibrary’ (D-E-L) malpractice procedure which will involve taking any of the following steps necessary to establish whether or not malpractice or maladministration has occurred: Collect evidence from the persons alleging malpractice/maladministration Inform the responsible person Collect information from candidates where appropriate Meet with the speakers/providers/members to establish facts Collect counter-evidence Examine all evidence.
21.5 At the investigative stage, DentaleLibrary (D-E-L) will make decisions on straightforward cases. In cases which are unclear or contested, advice and/or direction may be sought from DentaleLibrary (D-E-L) of Trustees.
21.6 Appeals against the outcome of malpractice decisions are allowed. The Appellant must have viable grounds for appeal such as: DentaleLibrary (D-E-L) has not followed published procedures. New evidence has come to light which could change the decision. Reasonable belief that the action taken is not proportionate to individual’s actions. Appeals must be made within two weeks of DentaleLibrary (D-E-L) informing the individual of the outcome. Appeals will be followed according to our appeals terms and conditions.
22.1 DentaleLibrary (D-E-L) aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know. In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation. If you are not happy with the DentaleLibrary (D-E-L) please tell us If you are unhappy about any DentaleLibrary’ (D-E-L) service, please speak to the relevant DentaleLibrary (D-E-L) member. If you are unhappy with an individual in DentaleLibrary (D-E-L) sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member's manager or the Director. Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days. Making a written complaint If you are not satisfied with our response or wish to raise the matter more formally, please write to the Dr Ai Nankali.
22.2 All written complaints will be logged. You will receive a written acknowledgement within five working days. The aim is to investigate your complaint properly and give you a reply within twenty working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
23.1 This policy is aimed at DentaleLibrary (D-E-L) who are delivering and learners who are registered on DentaleLibrary (D-E-L) courses within.
It sets out the steps to follow when submitting appeals about results, assessment methods and DentaleLibrary (D-E-L) Qualifications’ decisions and the steps the DentaleLibrary (D-E-L) will follow when reviewing the cases, in order that appeals can be received, considered and resolved fairly. Learners who wish to appeal about their assessment results or about a decision affecting their learning should be supported by DentaleLibrary (D-E-L).
23.2 In the latter case, person must provide DentaleLibrary (D-E-L) with evidence. The term regulated qualification or regulators used within the Appeals Policy and procedure covers qualifications regulated by Ofqual (England), Qualifications Wales (Wales) and CCEA (N Ireland). The DentaleLibrary’ (D-E-L) responsibility is important that DentaleLibrary (D-E-L) staff involved in the management, assessment and quality assurance of DentaleLibrary (D-E-L) regulated courses, and learners, are fully informed of the contents of the policy. DentaleLibrary (D-E-L) must have internal appeal arrangements which people can access if they wish to appeal against a decision taken by DentaleLibrary (D-E-L). These arrangements have to be transparent and accessible in order that appeals from people can be received, considered and resolved fairly.
23.3 All members, website users and, attendees need to check, from time to time, the DentaleLibrary (D-E-L) terms and conditions and needs to be aware of the contents and purpose of the policies and terms. Review arrangements DentaleLibrary (D-E-L) will review the policy annually as part of the self-evaluation arrangements and revise it as and when necessary in response to Centre and learner feedback, changes in internal practices, or requests from, or good practice guidance issued by, the regulatory authorities (e.g. to align with any appeals and complaints process established by the regulatory authorities).
23.4 If you would like to feedback any views, please use the contact details provided at the contact page to contact us.
23.5 Appeal procedure
23.5.1 Members, website users and attendees to any of the seminars, courses or conferences provided and organised by DentaleLibrary (D-E-L) have 4 weeks from the date of the seminars, courses or conferences to appeal against.
23.5.2 Reports may be submitted accompanied with documents and supporting evidence. Reports must include:
23.5.3 Name and detail of the seminars, courses or conferences provided and organised by DentaleLibrary (D-E-L) with reference number if possible.
23.5.4 Person’s name and full detail.
23.5.5 Full nature of the appeal.
23.5.6 Contents and outcome of any investigation carried out by the DentaleLibrary (D-E-L) or the learner relating to the issue.
23.5.7 Date of the report and the appellant’s name, position and signature.
23.5.8 DentaleLibrary (D-E-L) will acknowledge all appeals within five working days of receipt. DentaleLibrary (D-E-L) will undertake an initial, informal assessment of all potential appeals to ensure the application is complete and to ascertain if the issue can be resolved before it goes to a formal appeal. In all instances DentaleLibrary (D-E-L) will ensure that the person carrying out this initial check will not have a personal interest in the decision being appealed. Following the initial review of the potential appeal DentaleLibrary (D-E-L) will write to the appellant with details of the decision within 15 days.
23.5.9 Please note that in some cases the review processes may take longer.
23.5.10 If aapellants are dissatisfied with the outcome of the initial review of the appeal, they may proceed to the independent appeal stage and DentaleLibrary (D-E-L) will arrange for an independent review to be carried out. This will be carried out by someone who is not an employee, an assessor working, or otherwise connected to DentaleLibrary (D-E-L).
23.5.11 They will be someone with the relevant competence to make a decision in relation to the appeal and will not have a personal interest in the decision being appealed. The Independent Reviewer will review all the evidence which was submitted in the above stage from the Centre and review whether DentaleLibrary (D-E-L) has applied procedures fairly, appropriately and consistently in line with the policy.
23.5.12 he Independent Reviewer’s decision is final in relation to how DentaleLibrary’ (D-E-L) will rule on appeals and the outcome of the review confirmed within 20 days of receipt of the review request.
23.5.13 If the appellants are still unhappy with the outcome at this stage, they are entitled to raise the matter with the relevant qualification regulator. Situations brought to DentaleLibrary’ (D-E-L) attention by the regulators Where the regulatory authorities notify DentaleLibrary (D-E-L) of failures that have been discovered in the assessment process of another awarding organisation, DentaleLibrary (D-E-L) will review whether or not a similar failure could affect assessment processes and arrangements.
24. Privacy and Cookies
24.1 Where you provide your name, email address or other personal information on this site (eg when you request a printed prospectus) this information is held in accordance with the Data Protection Act 2018. Specifically, personal information is never shared with any third-party organisation. If you choose not to receive further communications your personal details will only be used to respond to your enquiry.
24.2 We do our best to take appropriate measures to safeguard databases against unauthorised access.
24.3 Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. When you return to the website it uses this cookie to 'remember' some of the things you did on the website last time, for example if you've previously ordered a prospectus from us we won't prompt you to order one again.
24.5 Strictly Necessary Cookies, are cookies that necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services.
24.6 You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
25 Membership and members
25.1 everyone eligible for our membership according to provided requirements for members or other types of membership.
25.2 Types of memberships vary, and they are provided for 12 months. Each types of membership can be renewed or cancelled due to DentaleLibrary (D-E-L) updated policies.
25.3 Data Protection Policy is considered for all members (Section 19)
25.4 Only members receive certificates for participation and attendance in any events, courses and or conferences according to published or announced procedures
25.6 There is no any obligation for registered members in general, except for those types of membership that has own specific published or announced procedures.
25.7 DentaleLibrary (D-E-L) may suspend or terminate membership if someone no longer meets the guideline or DentaleLibrary (D-E-L) policies.
26. Force Majeure
DentaleLibrary (D-E-L) shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God (other than one arising from or related to directly or indirectly from volcanic ash), strikes, lock outs, accidents, war, fire, breakdown of plant or machinery, and DentaleLibrary (D-E-L) shall be entitled to a reasonable extension of its obligations.
27. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
28. Entire Agreement
This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.